Shipping Policy

At Valorrexa, operated by Nanjing Lengyuan Matrix Technology Co., Ltd., we are committed to providing clear and reliable shipping information for our customers.

We work with trusted logistics partners and fulfillment facilities to process and deliver orders efficiently while keeping customers informed throughout the shipping process.

Order Processing Time

Orders are typically processed within:

1–5 business days after payment confirmation.

Processing time begins after payment has been successfully confirmed.

Processing times may vary depending on:

  • Order volume;
  • Holidays;
  • Promotional periods;
  • Product availability;
  • Other circumstances affecting order preparation.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Estimated Delivery Time

After shipment, the estimated delivery time is:

10–20 business days

The total delivery timeframe includes:

  • Order processing time;
  • Shipping transportation time.

Actual delivery times may vary depending on:

  • Destination country or region;
  • Local delivery services;
  • Customs procedures;
  • Carrier conditions;
  • Other circumstances outside reasonable control.

While we work with reliable shipping partners, delivery times are estimates and may vary due to factors beyond our control.

Shipping Fees

We currently provide standard shipping options.

Standard Shipping Fee:
$2.99 USD

The final shipping cost will be displayed during checkout before payment confirmation.

Any available shipping options and applicable fees will be clearly shown before completing your purchase.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or trusted partner facilities depending on:

  • Product availability;
  • Inventory location;
  • Delivery destination.

We do not guarantee that all orders are shipped from a specific location, as fulfillment arrangements may vary depending on inventory availability and destination requirements.

Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that tracking updates may take some time to appear after shipment as logistics carriers process the package information.

If you have questions regarding your shipment, please contact our customer support team:

Email:
service@valorrexa.com

International Shipping

We provide international shipping where available.

Shipping availability may vary depending on:

  • Destination restrictions;
  • Carrier availability;
  • Customs requirements;
  • Other logistical limitations.

If we are unable to ship to your location, our customer support team will contact you regarding available options.

Delayed or Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be delayed, please contact us.

Please provide:

  • Order number;
  • Tracking number;
  • Relevant shipping details.

Our team will review the situation and provide appropriate assistance based on the circumstances.

If a package is confirmed to be lost during transportation, we will work with the customer to provide an appropriate solution.

Updating Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be requested before your order enters processing or shipment preparation.

Once an order has been shipped, we may not be able to update the delivery address.

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

Shipping Address Information

Your shipping address may be different from your billing address.

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

Incorrect or incomplete shipping information may result in delivery delays.

Order Processing Schedule

Orders are processed during regular business days.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Contact Information

For questions regarding shipping, order delivery, or tracking assistance, please contact us:

Brand Name:
Valorrexa

Legal Company Name:
Nanjing Lengyuan Matrix Technology Co., Ltd.

Customer Support Email:
service@valorrexa.com

Business Address:
Room 3266, Building 1,
No. 5 Zhufeng Road,
Zhuzhen Town, Luhe District,
Nanjing, Jiangsu Province,
China

Customer Support Hours

Service Days:
Monday – Friday

Customer Service Hours:
9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Estimated Response Time:
Usually within 24–48 business hours

Thank you for choosing Valorrexa.

We are committed to providing transparent shipping information and reliable customer support throughout your shopping experience.