Return & Refund Policy
At Valorrexa, we want every customer to have a reliable and transparent shopping experience.
If you are not completely satisfied with your purchase, please review the return and refund guidelines below. Our customer support team is committed to assisting you throughout the process.
Order Cancellation
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
To request a cancellation, please contact our customer support team as soon as possible:
Email:
service@valorrexa.com
Returns
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include original packaging and accessories where applicable;
- Include proof of purchase or order confirmation.
Please contact our customer support team before sending any return.
Products returned without prior approval may not be accepted.
How to Request a Return
To request a return, please contact our customer support team:
Email:
service@valorrexa.com
Please provide:
- Order number;
- Product name;
- Reason for return;
- Photos or videos of the product when applicable.
After reviewing your request, our team will provide return instructions and further assistance.
Please do not send any products back before receiving return approval and return instructions.
Return Address
Please do not send returns directly to our business registration address.
After your return request has been approved, our customer support team will provide the appropriate return warehouse address and detailed return instructions.
Return Shipping Costs
For preference-based returns, including:
- Ordered the wrong item;
- Changed your mind;
- Personal preference reasons;
customers are responsible for return shipping costs.
For products that arrive:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
we will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost to the customer.
Refunds
After we receive and inspect the returned item, we will notify you regarding the refund decision.
Approved refunds will be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment account again;
- Contact your payment provider;
- Contact our customer support team for further assistance.
Email:
service@valorrexa.com
Contact Information
For questions regarding returns, refunds, or order assistance, please contact us:
Brand Name:
Valorrexa
Legal Company Name:
Nanjing Lengyuan Matrix Technology Co., Ltd.
Customer Support Email:
service@valorrexa.com
Business Address:
Room 3266, Building 1,
No. 5 Zhufeng Road,
Zhuzhen Town, Luhe District,
Nanjing, Jiangsu Province,
China
Customer Support Hours
Service Days:
Monday – Friday
Customer Service Hours:
9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Estimated Response Time:
Usually within 24–48 business hours
Thank you for choosing Valorrexa.
We appreciate your trust and are committed to providing clear return procedures, responsive support, and a reliable shopping experience.